You will now be asked 5 questions based on the information contained within this learning module. This has not been designed to catch you out, but rather to highlight the areas you may need to revisit in order to increase your own knowledge and skills.
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Question 1 of 5
1. Question
Listening to respond is:
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Question 2 of 5
2. Question
Listening is about more that just hearing the words someone is saying. You can also:
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Question 3 of 5
3. Question
Listening to understand demonstrates that you are actively paying attention to what is being said to you. Is this “TRUE” or “FALSE”?
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Question 4 of 5
4. Question
How can a Service User’s tone of voice help you when listening to them?
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Question 5 of 5
5. Question
When you are actively paying attention to what is being said, what benefit can you achieve?
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